Working within a documented framework, effectively manage PayPoint’s retail estate to ensure all commercial targets are met or exceeded.
In addition to this, manage network integrity and both PayPoint and Client network requirements across the retail estate.
Main Role Responsibilities:
* Effectively complete all required tasks which may include, but not be limited to:
* The checking and processing of all Agent contracts.
* To work closely with the Field Sales Team on a daily basis to ensure contracts are processed accurately and efficiently for the best customer experience.
* To work to deadlines and respond in a flexible way to the changing demands of the Commercial Operations team.
* Commercial sales support incorporating the authorisation of commercial terms which are outside of normal working parameters from time to time.
* Estate assessment both for PayPoint directly and Clients as may be applicable (i.e. Collect+) consistent with the network strategy.
* Tactical management of the retail estate consistent with the network integrity policy.
* Ensure all enquiries (including calls, emails and other communication methods as may be relevant) are handled within the published SLAs and, where appropriate, conform to agreed commercial boundaries so that all team targets are met.
* Build and develop strong working relationships with PayPoint’s retailers, Field Sales Team and other business departments.
Skills / Qualifications / Experience Required
* Ability to demonstrate a high level of commercial understanding and business acumen in order to communicate and educate around PayPoint’s commercial terms as may be needed.
* Awareness of, and ability to deliver, targets.
* Good organisational skills with the ability to prioritise and deliver against multiple objectives as well as display a high level of accuracy and attention to detail.
* Strong team player with a flexible, proactive, questioning, tenacious and creative approach to work.
* Excellent interpersonal skills, both face to face and via telephone, with the credibility to influence others.
* Resilient character.
* Excellent Office skills (Outlook, Word, Excel and PowerPoint).
Other Information
Seniority level: Entry level.
Employment type: Part-time.
Job function: Customer Service and Finance.
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