Service Desk Analyst
Company: Babcock International
Location: Stoke Gifford, Bristol (Hybrid – 3 days in office, 2 days working from home)
Compensation: £28,500 + benefits
Role type: Full time / Permanent – 37.5 hours per week
The role
Providing excellent first‑line support for software, hardware, and network issues to our customers while developing a future career with Babcock.
Responsibilities
* Answer calls, chats, and service requests through the Service Desk to required standards
* Capture all interactions in the ticketing system
* Escalate incidents when appropriate to ensure prompt service restoration
* Perform administrative duties to support second‑ and third‑line teams
* Carry out checks and monitoring activities on Babcock infrastructure as directed by the Shift Senior
Essential Experience
* Customer service experience (face‑to‑face or over the phone)
* Previous service desk or entry‑level call centre experience
* Experience using a ticketing system that captures customer information
* Experience with Active Directory and Microsoft applications
* Interest or strong passion for IT
Qualifications
* We value difference and don’t have a fixed idea about background or education; we look for the required experience and willingness to learn.
Security Clearance
The successful candidate must be a sole UK national and able to achieve and maintain Developed Vetting (DV) security clearance. Eligibility for this role may be affected by place of birth, nationality, citizenship, and residency. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (www.gov.uk).
Benefits
* Matched contribution pension scheme with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations via Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Payment of professional fees
* Reservist support: 10‑day special paid leave
* Holiday trading – option to buy or sell up to one working week of annual leave (open February to March annually)
* ‘Be Kind Day’ – one paid day to volunteer with a chosen organisation or registered charity
* Excellent development opportunities and a comprehensive employee assistance programme for physical, mental, and financial wellbeing
About Babcock
Babcock is a global FTSE 100 organisation with over 26,000 people, delivering products and services essential to national security and public infrastructure. We are committed to inclusive culture, disability confidence, and flexible working opportunities.
We are a disability‑confident committed employer. If you need reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com. Join us to build a future that lasts – not just through the impact we make, but through meaningful careers that respect work‑life balance.
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