Sales Consultant – Fixed Term – Sofology
Company Overview
Sofology is a family‑owned furniture business that puts its people first. We are committed to equality, diversity, inclusion and accessibility and prohibit all forms of discrimination and harassment. We provide a supportive environment for all colleagues and offer assistance for applicants with disabilities.
Key Responsibilities
* Engage customers via telephone, web chat and email, guiding them to their ideal sofa and upselling related products.
* Listen, understand and match customer needs with the right piece of furniture, ensuring a smooth purchasing journey.
* Maintain up‑to‑date knowledge of all product lines and promotions to provide accurate advice.
* Complete and process finance applications in line with FCA and TCF regulatory requirements.
* Generate and pipeline leads, ensuring timely follow‑up to maximise conversion and revenue.
* Collaborate with colleagues across the business to recommend process and product improvements.
* Deliver an exceptional customer experience, creating a fun and welcoming atmosphere across all channels.
Qualifications & Skills
* Previous sales experience, preferably in omni‑channel or B2C environments.
* Excellent verbal and written communication skills with a clear, confident telephone manner.
* Strong IT competence and ability to adapt to rapid change.
* Passion for sales and a genuine desire to help customers make the best decision.
* Positive, engaging outlook and ability to influence through language and enthusiasm.
* Capacity to close sales and achieve set targets.
* Resilient and able to work under pressure in a fast‑paced environment.
* Proactive and willing to learn and mentor others.
Benefits & Developments
* Professional qualifications support and learning & development programmes.
* 30% discount across the Sofology group, additional discounts for friends and family.
* High‑street and partner brand discounts.
* Contributory healthcare and pension schemes.
* Lawyer and employee assistance programme for you and your household.
* Enhanced maternity and paternity pay.
* Flexible working and part‑time opportunities.
* Company Apple iPad.
Work Arrangement
This role is primarily based from home, with one day per week in store or the support office. Working turns‑over and weekends on a rota basis are expected.
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