Responsibilities
As an IT Technician, you will work closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and deliver world‑class service to our customers.
You will be a key part of a multinational diverse team, delivering high‑quality results and continuously seeking improvements.
Business Area
The IT Operation team supports the IT Infrastructure at each Amazon site and provides IT support to the customer base.
Key job responsibilities
* Ownership and accountability for Health & Safety, ensuring work meets Amazon policies and guidelines.
* Installation, maintenance and support of IT equipment.
* Asset and inventory management.
* Coordinate with third‑party vendors and suppliers to ensure efficient asset management.
* Communicate technical issues and Amazon standards to contractors or external suppliers.
* Maximize availability of IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
* Provide technical support/input to site and team projects and initiatives.
* Conduct end‑user equipment trials and testing.
* Assist senior engineers as required.
* Work in shifts and support occasional changes in working hours.
Basic Qualifications
* Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
* Experience troubleshooting integrated and interdependent computer systems.
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
* Experience with network troubleshooting and support.
Preferred Qualifications
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS or other industry‑relevant certifications.
* Experience in a dynamic environment with a high degree of customer service.
Equal Opportunity Employer
Amazon is an equal‑opportunity employer. We do not discriminate on the basis of protected veteran status, disability, or any other legally protected status. If you have a disability and need a workplace accommodation, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon is an equal opportunities employer. We believe passionately that a diverse workforce is central to our success.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Job ID: A10401448
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