Overview
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
What you’ll do
* Review partner hardware requests and provide technical and logistics solutions for deployments.
* Be a technology and product expert for all products supported by the Hardware Solutions team.
* Communicate technical standards and requirements to all stakeholders. These products include but are not limited to:
o First-party hardware and software for Meta, Mac, and PCs
o Mobile device management
o Mixed Reality devices/wearables such as Quest and Ray-Ban Meta
* Collaborate cross-functionally with other workstreams to ensure request goals are met on time and to the highest quality standards.
* Provide consistent and clear communication with event/deployment stakeholders via chats, emails, and tasks.
* Assess, manage, and mitigate technical and logistical risk throughout the deployment lifecycle.
* Provide on-site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology:
o Align technical setup and breakdown schedules for all teams involved
o Provide logistics and inventory management support
o Troubleshoot hardware, platform, and networking issues
* Manage resources within budget and project scope.
* Consistently deliver high-quality, high-impact services to our partners.
* Build and maintain vendor support relationships to customer standards.
* Maintain an organized and efficient project management workflow, communicate milestones and deadlines, and ensure all deadlines are met.
* Conduct post-deployment analysis and reporting, including event summaries on internal workplace groups.
* Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within the workstream.
Remote Eligibility
Hybrid
What you need to succeed
* 3–5 years of large-scale event planning experience in the technology industry.
* Ability to diagnose, troubleshoot, and solve problems with both software and hardware.
* Basic knowledge of enterprise networking deployment and protocols.
* Experience with mixed reality and wearables is a plus.
* Strong verbal and written communication, attention to detail, organizational skills, and ability to lead meetings.
* Highly motivated and able to work both independently and cross-functionally with partners and support teams on-site at events.
* Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures.
* Project management skills with the ability to manage multiple concurrent events.
* Proficiency with industry-standard collaborative productivity software: G-Suite, LucidChart, MS Office; experience with Asana and inventory management software is a plus.
* Ability to quickly become a subject matter expert for new technology.
* Ability to travel if required (domestically and internationally) – approximately 40% of the time.
* PMP, CAPM, or equivalent certifications are a plus.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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