Job Description
Premier Work Support are currently recruiting for a permanent Import Co-ordinator to work for their client in Basildon, Essex.
This is an ideal role for someone who has proven experience within a similar Imports role as this position involves end-to-end shipment coordination, customer service, and commercial support, with a strong emphasis on import ocean freight.
Key Responsibilities
Serve as the primary daily point of contact for assigned customers.
Respond to customer inquiries regarding rates, transit times, shipment status, documentation, and service options.
Provide proactive communication, shipment updates, and issue resolution to ensure high service standards.
Support account management by handling routine customer queries and escalations where required.
Coordinate end-to-end movement of cargo, including bookings, carrier scheduling, pick-ups and deliveries
Track and monitor shipments to ensure timely departure and arrival.
Manage exceptions, delays, and service failures by identifying and implementing solutions quickly.
Ensure smooth coordination of import ocean freight shipments (road and multimodal exposure beneficial).
Prepare and issue accurate freight quotations based on carrier tariffs, internal pricing guidelines, and margin requirements.
Follow up on quotations to convert opportunities into confirmed bookings.
Assist the sales team with pricing support, presentations, and customer documentation.
Maintain pricing files, rate sheets, and carrier contracts.
Ensure compliance with international trade regulations, customs requirements, and client SOPs.
Prepare, review, and maintain accurate shipment and commercial documentation.
Maintain up-to-date records in TMS and CRM systems.
Required Skills
Experience in freight forwarding
Commercial awareness with experience preparing and following up on freight quotations
Strong understanding of import ocean freight processes (export experience advantageous).
Exposure to air, road, or multimodal freight is beneficial.
Strong customer service and communication skills.
Ability to prioritize multiple tasks and work effectively under pressure.
High attention to detail with strong problem-solving capabilities.
Proficiency in MS Office
Hours are Monday to Friday 9am - 5pm
If you feel that you have all of the skills for this role please apply on line today.