Infrastructure Analyst Permanent Position Hybrid Role - 1 day a week in Dudley £30k - £35k We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the day-to-day management of global IT infrastructure services. This is a great opportunity to join a company that invests in its people, offering structured training programs and clear career progression within a global IT infrastructure team. Responsibilities: Manage day-to-day operations of global IT infrastructure services, providing monitoring, support, and escalation of complex technical issues across a global environment. Monitor infrastructure services, respond to alerts, and take proactive measures to ensure high availability of systems and network services. Act as an escalation point for global support teams on operational issues. Manage incidents using ITSM frameworks and platforms such as ServiceNow. Perform operational procedures, including hardware/software installation, configuration, and maintenance. Support backup, restore, and storage allocation processes, ensuring operational standards are met. Requirements: Demonstrated passion for infrastructure technology operations. Experience working within a 3rd line or advanced IT operations support role. Experience with Infrastructure technologies such as Windows, Linux, Networking etc. As part of a follow-the-sun model, the role requires one week per month of flexible hours to support global IT operations. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.