Responsibilities
* Take full responsibility for the overall operational performance of the Heat Network portfolio, overseeing all aspects including Health & Safety, planning, delivery, maintenance, and compliance across a nationwide portfolio.
* Manage and motivate a team of Contract Managers, engineers, and technicians, providing visible leadership, conducting appraisals, and managing performance.
* Ensure residents' supply of heating and hot water remains uninterrupted by developing and overseeing a comprehensive business plan.
* Deliver contracts as outlined at the preferred bidder stage, developing strategic improvement plans.
* Act as the primary point of contact for all client operational, safety, and quality matters, building and maintaining strong relationships with customers, suppliers, government officials, and regulatory bodies.
* Oversee business development activities, support the BD team in securing new contracts through bid support, and develop strategic partnerships with the supply chain to offer innovative decarbonisation solutions.
* Ensure compliance with all relevant regulations, SLAs, and KPIs, incorporating new shift patterns and out-of-hours escalation processes to meet incoming regulatory requirements.
* Drive innovation in district heating technologies, promote energy efficiency, minimise environmental impact, and continuously monitor and evaluate portfolio performance to identify improvements.
Qualifications and Experience
* Proven background in district heating operations, with familiarity in heat network design and installation, and experience managing complex operational portfolios.
* Demonstrated experience leading and managing multi-site teams, including performance and disciplinary management.
* Strong commercial awareness with experience in budgeting, forecasting, contract management, and P&L responsibility.
* Health and safety leadership experience, ideally holding a NEBOSH General Certificate in Management, with a track record of delivering safe, legally compliant operations.
* Excellent relationship management and communication skills, with experience presenting to senior leadership teams and engaging with external regulators and government officials.
* Degree level in Management or Engineering and a CIBSE Heat Network Practitioner qualification.
Equal Opportunity Statement
We are a proud Disability Confident Employer, offering adjustments where reasonable and suitable. Candidates with a disability or long-term condition who opt-in to the Disability Confident scheme will be given an interview. We are committed to ensuring fair treatment without discrimination on any grounds, fostering a diverse and inclusive workplace where everyone can thrive.
Benefits
* Company pension scheme.
* Discounts on groceries and popular retailers.
* Access to resources supporting physical, mental and financial health.
* 24-hour virtual GP access, 365 days a year, for you and household family members.
* One paid day of leave per year to volunteer and support your community.
* Ongoing training and development opportunities.
Application
Apply today to make a difference for generations to come.
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