Overview
Location Vauxhall & Citroen Basingstoke Region Hampshire
(Service) Vacancy Type Permanent/Full Time Salary £37,000 - £52,000 OTE Competitive Salary Uncapped
Workshop Controller
Role & Purpose
The Workshop Controller is a member of the Bodyshop Team and will report to the Bodyshop Manager. The Workshop Controller is responsible for controlling the workshop to maximise workflow without compromising the repair quality.
At Snows…
Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.
Responsibilities
* Ensure all workshop employees carryout their tasks correctly according to BS10125.
* Liaise will all other departments to ensure the work flows through the Bodyshop.
* Communicate effectively with the customers to keep them reassured about the work being carried out on their vehicle.
* Allocate the work to the productive team, setting up the job cards with quality check sheets to ensure the work remains at a high standard.
* Carry out the quality checks on the repairs and the final quality control to ensure consistency in standards.
* Liaise with subcontractors/estimators if extra work is required.
* Communicate effectively with: other departments; engineers; auditors; and customers to ensure all parties are updated and have the correct information and reflect this in the management systems.
Skills & Competencies
* Previous experience within the automotive industry, particularly workshop control or technician.
* Organisational skills.
* Strong IT skills.
* Attention to detail.
* Interpersonal skills.
* Problem solving and decision making.
* Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.
* Motivated and able to motivate others
* Leadership and ability to delegate.
* Ability to work under pressure
Essential & Desirable Skills & Qualifications
Essential:
* Fluent written and spoken English.
* PC, Microsoft, web literate.
* Full, clean driving licence.
Desirable:
* Previous supervisory experience.
Team Values
* Honesty
* Integrity
* Respect for People
We provide open and honest guidance with all our customers, both internal and external.
We act with integrity, trust, and responsibility in everything that we do.
We are ambassadors for all our customers in promoting good working practices.
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