Air Source Heat Pump Service & Repair Engineer
Location: Somerset (must be locally based)
Employment: Full‑Time | Permanent
At PH Jones, we’re playing a key role in the UK’s transition to low‑carbon heating. We’re now looking for an experienced Air Source Heat Pump Service & Repair Engineer to join our growing Somerset team and help us deliver reliable, energy‑efficient heating solutions to homes across the region.
If you’re passionate about renewable technology, enjoy solving technical challenges, and take pride in delivering excellent customer service, we’d love to hear from you.
What You’ll Be Doing
You’ll be responsible for the safe, efficient servicing, fault‑finding and repair of Air Source Heat Pump systems in domestic properties, ensuring systems run at their best and customers receive a first‑class experience.
Key Responsibilities
* Service, diagnose and repair Air Source Heat Pumps and associated heating controls
* Work in line with health & safety legislation, statutory regulations, manufacturer guidance and company processes
* Deliver a high‑quality, professional experience in occupied residential properties
* Effectively manage your own workload, appointments and productivity
* Complete job records, reports and parts requests accurately using company systems
* Act as a professional ambassador for PH Jones at all times
* Proactively identify system improvements, additional works or safety issues
* Participate in the out‑of‑hours call‑out rota when required
What We Offer
Competitive Package
* Salary dependent on experience and qualifications
* Full‑time, permanent contract
* Annual pay review plus profit share scheme
* Fully costed company van and fuel card
Exceptional Benefits
* Employee energy allowance and exclusive discounts on HIVE products
* Company pension scheme
* 25 days annual leave + bank holidays
* Full sick pay after successful probation
* Plus much more!
About You
You’re a skilled, customer‑focused engineer who can work independently and confidently in residential environments.
Essential Experience & Skills
* Proven experience servicing and repairing Air Source Heat Pump systems
* Strong understanding of low‑temperature heating systems and controls
* Electrical fault‑finding skills relevant to heating systems
* Experience working in occupied domestic properties
* Ability to manage workload independently and meet productivity targets
* Knowledge of domestic renewable heating regulations
* Strong customer service mindset in a field‑based role
* Awareness of health, safety and compliance requirements
* MCS awareness
* Experience with control systems including weather compensation, zoning and hybrid systems
Qualifications & Certifications
* Level 3 Heat Pump qualification (or equivalent)
* F‑Gas certification (where required)
* Unvented Hot Water qualification (G3)
* 18th Edition Wiring Regulations (BS7671) – desirable
* ACS qualifications (CCN1, CENWAT, HTR1, CKR1) – desirable
* Full UK driving licence (no more than 9 points)
* Right to work in the UK
* Minimum 2 years’ post‑qualification experience
Be Part of Something Bigger
By joining PH Jones, you’ll be part of a team that’s revolutionising how we heat our homes and helping build a more sustainable future.
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