FRENCH SELECTION (FS)
German Speaking Customer Service Administrator (Fixed Term Contract)
Location: Feltham
Hybrid work after training
Salary: £27,500 per annum plus bonus and excellent benefits
Ref: 4277GC
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4277GC
The company:
An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.
Main duties:
To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products
The Role:
- Answering telephone calls and emails in a timely and professional manner
- To deal with replacement inquiries from distributors, resellers and customers
- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback
- Managing logistical issues and deal with all replacements ensuring customer satisfaction
- Liaising with internal departments - Technical team, accounts, warehouse etc.
- To arrange shi...