Join to apply for the IT Technician I role at Perkins&Will
As an IT Technician I, you will be responsible for:
Responsibilities
* Resolving helpdesk issues and providing IT maintenance/support for a studio.
* Maintaining a close relationship with studio/regional Operations Directors and Managing Directors group.
* Showing initiative and the ability to work well independently and with others.
* Exhibiting strong organization, attention to detail, and time management skills.
* Maintaining a hands-on working style and ability to pivot as needed.
* Providing technical support and troubleshooting assistance to clients via phone, email, chat or in person.
* Diagnosing and resolving hardware, software, and network-related issues in a timely and efficient manner.
* Receiving, prioritizing, and managing service requests from internal clients.
* Communicating with clients in a professional and friendly manner, actively listening to concerns and providing clear instructions and guidance.
* Escalating complex or critical incidents to appropriate technical teams and following up to ensure prompt resolution; providing incident updates as needed.
* Contributing to the knowledge base and sharing best practices to enhance efficiency.
* Assisting in managing IT assets including hardware and software inventory, license tracking, and equipment deployment; coordinating with procurement and vendors for replacements and repairs.
* Conducting training sessions and providing orientation as needed.
* Staying updated on emerging technologies and trends to recommend innovative solutions.
Proficiencies
* Excellent customer service skills.
* Analytical skills.
* Excellent verbal and non-verbal communication skills.
* Experience communicating with groups of various sizes.
* Training and new employee orientation.
Software
* Windows desktop operating systems.
* Mac OS X systems.
* iOS devices.
* Microsoft Teams.
* PC and laptop hardware.
* Ticketing systems.
* Audio Visual systems.
Certifications/Education
* An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Architecture and Planning
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