Service Advisor Required in Oldbury for a Main Dealer
1. Basic up to £32,000 Salary: Competitive – Based on experience
2. OTE £36,000+
3. Hours: Full-Time, Including Some Weekends
4. Location: Oldbury, West Midlands
5. Job Type: Permanent, Full-Time
6. Training Provided | Career Progression Available | Excellent Company Benefits
Are you an experienced Service Advisor or someone with a strong background in customer service looking to enter the motor trade? This could be the perfect opportunity for you!
Our client, a successful and respected automotive Main Dealer in the Oldbury area, is currently looking to recruit a Service Advisor to join their busy and friendly team.
As a Service Advisor, you will be the primary contact for customers, providing clear communication and expert advice on vehicle servicing and repairs. You’ll manage the customer journey from booking to collection, ensuring every customer feels informed and valued.
Key responsibilities include:
7. Greeting and advising customers professionally, either in person or by phone
8. Managing service appointments and vehicle progress updates
9. Coordinating with workshop technicians to track job status and timelines
10. Offering additional products and services to enhance customer satisfaction and business growth
11. Handling queries and resolving any issues promptly to maintain a positive customer experience
12. Your role is vital in ensuring customers return time and again, driven by your exceptional service and knowledge.
Welcome to applicants with a strong customer service background, whether or not you’ve worked specifically as a Service Advisor before.
Key qualities for success in this Service Advisor role include:
13. A genuine passion for delivering excellent customer service and building rapport
14. Strong organisational skills and the ability to multitask in a busy environment
15. Excellent communication skills, both written and verbal
16. Ability to work collaboratively with colleagues across departments
17. Experience in retail or hospitality is beneficial, along with any familiarity with dealership software (e.g., Kerridge)
This position offers a highly competitive package, designed to support your professional and personal growth, including:
18. 33 days of annual leave (including bank holidays) to support your work-life balance
19. Enhanced maternity, paternity, and adoption pay schemes
20. Comprehensive career development plans with access to specialist training programs
21. Exclusive discounts on car schemes, gym memberships, and high street retailers
22. Recognition for long service milestones and a supportive work environment
23. One paid day per year to volunteer in your community, supporting personal fulfilment
24. A diverse, inclusive workplace where your contribution is valued and respected
If you are interested in hearing more about this Service Advisor roles, or other automotive jobs we have in the West Midlands, please do not hesitate to contact Archie at Perfect Placement today.
At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please contact us today. We are the leading UK Motor Trade Recruiters with many Automotive Vacancies across the whole of the UK