Blue Arrow are recruiting on behalf of our client for a Tenancy Support Officer supporting their operations in the Blackpool area. Main role responsibilities will include: * Driving between sites * Meet with tenants in person to sign tenancy/licence agreements. * Issue and collect notices where required. * Maintain up-to-date key logs and oversee safe key storage. * Carry out routine inspections of properties and communal areas. * Report and follow up on maintenance issues with our head office team. * Monitor compliance items such as fire safety equipment and general condition. * Act as the main contact point for tenants on your patch for day-to-day queries. * Relay tenant feedback, concerns, or requests to the head office. * Provide basic guidance on housing processes and signpost to relevant support services where necessary. * Respond to urgent issues such as damage, anti-social behaviour, or health and safety concerns. * Ensure empty or at-risk units are secure. Key requirements * Full UK driving license * Available Monday to Friday 9am-5pm * Able to work independently, manage a varied workload, and travel between multiple sites. * Strong interpersonal skills - able to build rapport quickly and handle sensitive situations tactfully. * Good organisational skills and attention to detail. * Confident using email, spreadsheets, and basic property management systems. * Understanding of basic tenancy processes and property co...