BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid
Company Description
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.
Publicis Commerce
As a global branded wrapper that delivers the strongest commerce talent, tech, and partnerships in markets, Publicis Commerce provides clients with end-to-end products and solutions that drive clear business outcomes.
With a highly collaborative team of subject‑matter experts, Publicis Commerce is a trusted partner to clients in navigating the complexities and emerging opportunities of the Commerce landscape, whether that be through marketplaces, eRetail or emerging direct‑to‑consumer channels.
We have a flexible go‑to‑market strategy, whether we appear as Publicis Commerce to clients or through one of our many agencies within the Groupe.
From strategy and organisational design to activation models, Publicis Commerce works across a number of exciting briefs, such as how clients can maximise visibility and sales on the digital shelf, best construct data‑led relationships with retailers and how to effectively transform legacy organisational structures. Our aim is not to talk to individual capabilities, instead focusing on driving client outcomes.
There is significant momentum in the Groupe having acquired the retail media platform, Epsilon Retail Media, and the eRetail analytics platform, Profitero, alongside a genuine desire from clients to explore the opportunity the emerging landscape offers.
We are placing a significant bet on Commerce within the Groupe on eRetail and are building a powerhouse of capability to deliver on this.
We are on the hunt for interesting and ambitious people to join us on this journey.
Why Join Us
Retail Media is a strategic priority within Publicis, and this role offers substantial growth opportunities as we expand our team to meet increasing demand for retail media specialists. You will collaborate with global brands, leveraging innovative platforms to deliver impactful advertising solutions and drive measurable business outcomes.
If you are passionate about retail media and ready to make a significant impact in a progressive environment, we encourage you to apply and be part of our forward‑thinking team.
Overview
The Senior Retail Media Manager will lead the strategic development and execution of retail media campaigns across multiple platforms, overseeing a team dedicated to driving eCommerce success for our clients. This role requires a seasoned professional with strong leadership skills, a deep understanding of retail marketing strategies, and the ability to foster client relationships while achieving revenue targets.
Responsibilities
* Drive strategic leadership by developing and executing eCommerce growth strategies, innovation roadmaps, and data‑driven recommendations to exceed client revenue and performance targets.
* Lead client account strategy and relationships, serving as the senior escalation point while ensuring strong alignment on objectives, KPIs, and long‑term partnership growth.
* Oversee campaign activation and optimisation across retail media platforms (including Amazon Advertising, Epsilon Retail Media, and Criteo), ensuring best‑in‑class execution, quality assurance, and performance improvement.
* Manage and develop high‑performing teams, providing coaching, mentorship, and performance feedback to foster collaboration, expertise, and continuous professional growth.
* Ensure financial governance and commercial excellence through budget management, spend optimisation, reconciliations, and smooth billing processes to maximise ROI and profitability.
* Strengthen industry presence and partnerships by collaborating with key retail and technology partners and representing the agency at industry events to drive innovation and thought leadership.
Qualifications
What are we looking for?
We are seeking an enthusiastic and entrepreneurial candidate who thrives in dynamic environments. This role presents an exciting opportunity to join a young and vibrant agency environment, working on high‑profile multi‑million budget accounts within the retail media sector.
* Strong experience in retail media and/or agency environments, including hands‑on experience with platforms such as Amazon Advertising, Epsilon Retail Media, or Criteo.
* Proven track record of managing large, complex client accounts, ideally within an agency setting and across multiple stakeholders.
* Strong expertise in Amazon Advertising and search strategies, with a solid understanding of broader digital media channels, attribution models, conversion optimisation, retail readiness, and consumer behaviour.
* Excellent communication and presentation skills, with the ability to influence and manage senior internal and external stakeholders effectively.
* Demonstrated people leadership experience, including managing direct reports and fostering a collaborative, high‑performing team culture.
* Strategic and analytical mindset, capable of setting team goals, shaping innovation roadmaps, and using advanced Excel and PowerPoint skills for data analysis, reporting, and insights (certifications in retail media platforms a bonus).
Additional Information
Starcom
Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;
* WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
* REFLECTION DAYS - Two additional days of paid leave to step away from your usual day‑to‑day work and create time to focus on your well‑being and self‑care.
* HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
* FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
* FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
* GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office‑based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
#J-18808-Ljbffr