Private Housing Lead
Mike Burton - Destination Sport Group
This is a hybrid role based in our Gloucester office, you must live within a commutable distance.
As part of Destination Sport Group (“DSG”), Mike Burton (“MBG”) create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include England Rugby, Scottish Rugby, The R&A, EPCR and The British & Irish Lions.
If you are organised with great attention to detail and are excited by the opportunity to be involved in some of the biggest sporting events in the world, this could be the perfect role for you.
The Private Housing Lead is responsible for developing, managing, and maintaining a high‑quality portfolio of privately owned rental properties. Predominantly working on The Open Experiences project, this role will build strong relationships with homeowners, assess and value properties for rental suitability, ensure full compliance with relevant legislation and act as the primary liaison between homeowners, renters, local authorities, and internal teams. The successful candidate will combine skills similar to those of an estate agent, housing officer, and/or an account manager, ensuring successful onboarding of properties and possessing clear communication and exceptional service delivery.
Key Responsibilities
1. Property Sourcing and Relationship Management
* Establish and maintain strong relationships with private homeowners.
* Proactively recruit and onboard new homeowners, who are interested in renting their property.
* Act as the main point of contact for homeowners, offering guidance, support, and updates.
2. Property Inspection, Assessment and Valuation
* Visit, inspect, and assess properties to assess suitability and rental potential.
* In collaboration with other internal stakeholders, produce accurate valuations and recommend appropriate rental pricing.
* Identify any areas requiring improvement to meet standards or local regulations.
3. Compliance and Legislative Awareness
* Keep up to date with all relevant UK national and devolved government short-stay rental legislation, including safety requirements, licensing, and homeowner obligations.
* Work with local councils to understand and apply local authority rules, permissions, and guidance.
* Ensure that all property owners meet required legal and safety regulations.
4. Contracting and Documentation
* Draft, issue, and manage homeowner and tenant contracts and service agreements.
* Ensure all documentation is maintained accurately and recorded in internal systems.
* Explain contractual obligations to both homeowners and renters where required.
5. Co-ordination Between Renters and Homeowners
* Act as an intermediary between renters and owners, ensuring smooth and effective communication
6. Marketing and Property Presentation
* Review homeowner‑submitted materials (photos, descriptions, features).
* Ensure all property information is accurate, high quality, and compliant with brand standards.
* Work closely with the Marketing Team to create web pages, listings, and promotional content. Helping to develop adverts and promotional assets to increase property visibility.
7. Cross‑Company Support where required
* Deliver consistent Customer Service Team (CST) support across all brands and business units
* Complete any ad hoc assigned duties as required
* Flexibility to work evenings and weekends and shift patterns across events when required, taking into account time-zone working for overseas projects. Ability to travel and stay away for a minimum of two weeks at a time to conduct house viewings and/or work on event.
8. Reporting and Performance
* Produce regular reports on property numbers, enquiries, valuations, trends, and financial performance.
* Present updates to managers, senior leadership, and external stakeholders.
* Attend internal and external meetings to provide operational updates and performance insights.
To be successful within this role, our ideal candidate will have the following:
Skills and Experience:
* Experience in property management, estate agency, housing services, or similar (desired but not essential)
* Strong communication and interpersonal skills with the ability to build trust quickly
* Knowledge of rental legislation and property compliance or a willingness to study and learn this
* Ability to value and assess properties based on condition, location, and market demand
* Excellent administrative and organisational skills
* Confidence in liaising with councils, authorities, and regulatory bodies
* Comfortable presenting to senior stakeholders and in group meetings
* Competent in using booking management systems, CRM systems, databases, and digital communication tools
* Be highly competent in the use of Office365 programmes (Excel, Word, PowerPoint)
* Marketing or content creation exposure (property listings, adverts, online pages)
* Full driving licence for property inspections
* Ability to travel and stay overnight for up to two weeks at a time for house inspections and during event delivery time
In return we offer
* The opportunity to work with world class professional sporting clubs
* Hybrid working model
* Highly competitive salary
* Guaranteed day off on your birthday
* The opportunity to sample top level hospitality packages at stadiums across the world
* Supplier hosted networking events
* Company funded parties
* Opportunity for progression
* Funded training
* Access to wellness hub with various discounts including discounted gyms & retail providers
* Access to discounted hotels & sporting event tickets