Night Manager – Front Office, 1 Hotel Mayfair
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
At 1 Hotel Mayfair, London’s first nature‑inspired, eco‑conscious luxury hotel, we believe that travel should be purposeful, thoughtful, and deeply connected to nature. Every guest experience is designed to restore balance, inspire discovery, and reflect our commitment to sustainability and conscious luxury.
The Role
We are currently seeking a dedicated and experienced Night Manager to join our Front Office leadership team. As a key figure overseeing overnight operations, you will ensure the seamless running of the hotel during the night, offering guests a warm, safe, and memorable experience — all while guiding and motivating our night team with professionalism and purpose.
What You’ll Do
* Oversee all nightly hotel operations with a focus on service excellence and brand standards
* Handle guest relations, requests, and any overnight incidents with care and confidence
* Coordinate with departments including Housekeeping, Engineering, and F&B to resolve issues promptly
* Monitor team performance and ensure safety, security, and service procedures are followed
* Support financial operations by completing closing procedures and daily audits
* Lead and motivate the night team, providing guidance, feedback, and recognition
* Act as a senior point of contact for guests and associates during the night hours
What We’re Looking For
* Proven experience in a similar Night Manager or Night Supervisor role within a luxury or lifestyle hotel environment
* A confident and calm leader with strong decision‑making skills
* Excellent interpersonal and communication abilities
* Sound understanding of front office systems, guest service, and safety protocols
* A natural team motivator who leads by example and upholds the values of the brand
* Passionate about delivering outstanding guest experiences with a sustainable mindset
Why Join Us?
* Designed by nature work environment
* Free healthy & nutritious meals on duty
* 24‑hour Employee Assistance Program
* Flu vaccination vouchers
* Eye care contributions
* Social events throughout the year
* Wedding and baby gifts
* Code Hospitality – discounted rate
* Travel season ticket loan & cycle‑to‑work scheme
* Complimentary chiropodist & reflexology treatment
* West End Club – discounts in local shops, hotels, bars and restaurants
* Spa, Food & Beverage discounts ranging from 30 % – 50 %
* Guest experience stay – enjoy an overnight stay and experience our restaurant and bars
* Opportunities to be involved in charity and community events
* Starwood Hotels & Resorts discounted employee/friends and family room rates
* Team Member Recognition program – earn rewards and pay it forward, while doing all the good you can
* SH University – offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
* Career Advancement – we’re growing rapidly and with growth comes advancement opportunities (around the globe)
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Terms & Conditions apply on all benefits.
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