1st and 2nd Line IT Technician
Job Type Permanent Curriculum / Service Area IT Services Campus / Location Various Hours per week 37 Part-Year? No Post scale Scale 4/5 Post Scale Range (FTE) £25, - £29, Closing Date 06/08/ Documents
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The Role
Blackpool and The Fylde College (B&FC) is seeking a proactive and customer-focused 1st and 2nd Line IT Technician to join our IT Services team. This is an exciting opportunity to provide high-quality technical support and play a key role in maintaining and improving IT services across the college.
Your Responsibilities Will Include:
As a key member of the IT Services team, you will:
2. Provide outstanding first and second-line IT support to staff and students.
3. Diagnose and resolve IT incidents, escalating where necessary.
4. Manage service requests, conduct IT changes, and maintain accurate system records.
5. Assist with IT asset management, including audits, provisioning, and installations.
6. Contribute to IT projects and provide technical guidance where required.
7. Mentor junior apprentices and maintain operational knowledge base articles.
8. Ensure IT security is prioritised across all activities.
Why Join Us?
Join a dynamic, collaborative team passionate about technology and innovation. You’ll have the opportunity to make a meaningful impact on our IT services while growing your skills in a supportive environment.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so if this role excites you, apply as soon as possible
Rewards and Benefits
Blackpool and The Fylde College is proud to be Great Place To Work® Certified™
9. Enhanced leave allowance of 38 days (full-time equivalent), inclusive of bank holidays
10. Opportunity to purchase additional annual leave
11. Competitive pension scheme:
12. Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
13. Local Government Pension Scheme (LGPS) - 15.4% employer contribution
14. Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
15. Agile working opportunities
16. Enhanced Family friendly policies
17. Extensive wellbeing provision including, but not limited to:
18. Access to funded Employee Assistance Programme (EAP) available 24/7, days a year
19. Occupational Health
20. FREE Flu Vouchers for those not entitled through the NHS
21. FREE eye tests
22. Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
23. FREE healthy breakfast
24. Sports facilities including fully equipped gym and discounted memberships
25. Health and beauty salon
26. Trim Trails on Campus (guided routes for walks)
27. Onsite food outlets and Starbucks at subsidised rates
28. FREE car parking
29. Car lease scheme
30. Cycle to work scheme
31. Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click The amendments to the Rehabilitation of Offenders Act (Exceptions) Order ( and ) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’.