The purpose of this role is to provide Administration support to the business development leadership team.
Main external contacts: Current and New Accounts, Customers who have secured tickets through our B2B offering, Fulfilment Partners (e.g. ticketing, direct debit providers).
Responsibilities
* Processing all B2B client orders, including ordering from suppliers.
* Invoicing and crediting.
* Updating the B2B Dashboard to support the B2B team’s targets.
* Processing customer sign‑ups, account amendments, cancellations and ticket fulfilment.
* General administration of the direct debit scheme.
* Managing shared inboxes and answering general queries for direct debit customers.
* Using software to load mobile tickets into the Arriva app and to load smart cards.
* Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
* Keeping customers’ files up to date.
* Providing assistance at events that may be outside normal office hours, when required.
Qualifications
* Administration experience.
* Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
* Professional communication skills – written and telephone.
* Ability to work to tight deadlines in a fast‑paced environment.
* Capability to manage own workload and prioritise tasks.
* Team working abilities.
* Confidentiality and understanding of GDPR.
#J-18808-Ljbffr