About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in. Birmingham, West Midlands, United Kingdom (On-Site) Our Opportunity Are you looking for a new challenge? Would you like an opportunity to develop further within a varied and challenging role? This role will play a key part within the Field Support Team. The successful candidate will perform faulting, maintenance, installation, and programming of telecommunications equipment, along with any other necessary tasks, provided it is safe and within the individual's capabilities. Provide first and second line investigations support on various contracts in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. You will provide technical support at service delivery points on key faults and activities, whilst ensuring the use of best practices & continuous improvement in all areas of service delivery. This role will be based at our Birmingham site. Key Responsibilities: Your responsibilities will include but may not be limited to: To work independently without supervision To take charge or manage a small team. Carrying out 1st and 2nd line fault investigations. Perform necessary repairs on site. Perform maintenance as needed Carry out on-site equipment swaps and exchanges as necessary. Execute installations as needed. Reprogram equipment and install the latest configuration as required. Ensure safety of self, colleagues, contractors, customers and the public. Guiding others on safety matters. Compliance with appropriate safety standards. Keeping up to date, reading, learning and putting instructions affecting the safety of systems into practice. Accurate maintenance of system records to ensure safety and reliability. Inspections of equipment and systems for safety defects Performing and recording results of safety tests on critical equipment and systems. Rectification and testing of faults having safety implications prior to restoration to service. Investigations of safety standards and system failures. Recommending safety improvements in equipment and systems. Performing remedial alterations and modifications to restore system to service where safety is an issue. Technical Skills and Experience Testing and certifying the safety of systems, installation modifications. Skilled in using a tablet and laptop Working in an Operation and Maintenance environment and understand the occasional pressures experienced Human Skills Experience of working using own initiative and within a team environment Self-motivated and self-aware Problem solving skills Self-disciplined Excellent communication and interpersonal skills Strong written skills for documentation and reporting Essential Must have the ability to drive. The person in this position needs to be technically qualified and certified as competent. What to expect We aim to complete a single-stage interview process, held in person at our Birmingham site. The interview will focus on technical and behavioural competencies. Reasonable adjustments are available with prior notice so please let the TA partner know if this would be necessary. To find out what reasonable adjustments are, and what might be available, your TA partner will be happy to discuss this with you. What We Can Offer We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Flexibility Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you with the ability to flex your start and finish times where our customer needs are covered, where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers. At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the UK Government website. LI-RF1