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Job Summary
Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester? Are you looking to do local site‑based customer‑facing work while keeping an element of variety? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer to manage our state‑of‑the‑art robotics solutions within the pharmaceutical and biotechnology markets.
Salary
£52,000 – £56,000 (basic)
Benefits
* Monthly allowance £150 + additional call‑out allowance £120
* Company pension scheme (minimum employee contribution 4%, company 5% and matches up to 8%)
* Performance bonus
* 25 days annual holiday plus statutory days
* Group income protection scheme
* Private health care including optical and dental
* Life assurance
Location
Manchester (commutable to Liverpool, Stockport, Wigan, Oldham, Warrington, Knutsford, Altrincham, Wilmslow, Widnes, Rochdale, Bolton, Southport, Birkenhead)
Job Description
You will be the main Field Service Engineer for the Manchester area, responsible for customers in and around the area, with occasional travel outside when required.
Key Responsibilities
* Become the service subject‑matter expert for our customers.
* Perform remote support and diagnostics.
* Manage the escalation flow to ensure timely customer follow‑up until issue is resolved.
* Ensure preventative maintenance procedures, intervals, and schedules are correct and complete.
* Identify/forecast spare parts requirements.
* Utilise D365 Service Reports, RMAs and monthly KPI reports.
* Handle all service calls timely and professionally.
* Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
* Provide 24/7 remote and on‑site service on a rotating model.
Person Specification
* Technical background (electrical, mechanical, IT) within complex machinery in an industry such as heavy engineering, life sciences, medical equipment, mining, automation, robotics, etc.
* Either a technical degree, HNC, HND or equivalent professional experience.
* Strong customer‑centric / customer‑facing pedigree.
* Creative problem‑solving mindset, driven to assist customers, sales and service personnel to overcome obstacles and challenges.
* Experience with Microsoft 365 or equivalent, Active Directory, and SQL databases (training provided).
* Experience with IP addressing, Remote Desktop Protocols, and driver support.
* Knowledge of Beckhoff TwinCAT, Elmo Studio, vision systems, and barcode reading.
* Capable of working reliably / resiliently.
* Physical ability to exert up to 50 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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