Service Desk Administrator
Customer Services help desk
Hours: 20 hours per week.
Holiday Allowance : 21 days
Salary : GBP14,361 ( GBP13.80 PH )
Location : Prescott
Shifts
WEEK 1
Monday : OFF / Tuesday : 8am:1pm / Wednesday : OFF / Thursday : 1pm:6pm / Friday 8am:1pm / Saturday : OFF / Sunday : 1pm:6pm
WEEK 2
Monday : 8am:1pm / Tuesday OFF / Wednesday 1pm:6pm / Thursday OFF / Friday 8am:1pm / Saturday : 8am:1pm / Sunday : OFF
We are recruiting for an experienced Help Desk Administrator in Prescott to join our team.
We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world. We currently turn over 2 billion per year in the UK alone We currently employee around 9,0000 employees across England, Scotland and Wales and have many long standing relationships with out clients are able to offer all our clients reactive callout services and planned maintenance tailored to meet their specific needs.
Key Responsibilities:
* Answering calls and escalating to the relevant team for 8 sites
* Taking maintenance calls for hospitals/police stations
* Dealing with calls on the service desk with queries and emergency repair calls
* Scheduling works and keeping track of them
* Carrying out administration duties and inputting information onto the system
* Quoting for any equipment or materials needed
* Deal with engineers to ensure the projects are completed in sufficient time
* Working with Maximo ( training provided )