2ndLineMSPEngineerTechnicalAlignment&Onboarding
PaddockWood-Hybridminimum2daysoffice-based
£35,000DOE
MondayFriday8:305:30(paidovertimeifflexibilityisrequired)
* Are you a 2nd Line MSP Engineer who enjoys owning issues end-to-end, not just passing tickets on?
* Do you like working directly with customers and improving environments, rather than firefighting the same problems repeatedly?
* Are you ready for a role that gives you more ownership, exposure, and progression into a more consultative position?
If so, this could be a great next step.
We are recruiting for a growing Managed Service Provider who are investing heavily in customer onboarding, technical standards, and service quality.
This is not a traditional service desk role.
It is a hybrid 2nd Line engineering position where you will support customer onboarding and ongoing technical alignment, working closely with Technical Account Managers, Service Desk, Centralised Services, and Professional Services. It suits a strong MSP engineer who wants to move away from pure ticket queues and into some...