Job Description
We have an exciting job opportunity for roleServiceNow Solution Architectbased in London, UK.
Role: ServiceNow Solution ArchitectDuration: 1 Year FTE ONLY to start Location: ReadingWork Model: Hybrid Job (Weekly 2 to 3 Days at Office)
Job Description
Roles & ResponsibilitiesStrategic Consulting & Advisory
* Act as a Trusted Advisor to client CIOs and IT Directors, guiding them through Digital Transformation journeys on the ServiceNow platform.
* Lead Architectural Discovery Workshops to capture complex business requirements and define the target state architecture.
* Conduct "Configuration vs. Customization" assessments to help clients maximize their ROI while minimizing technical debt.
Solution Design & Pre-Sales Support
* Collaborate with sales teams to architect bespoke solution offerings, including proprietary accelerators and industry-specific toolkits (eg, Telecom GTM TechCo toolkits).
* Define the technical scope for Statements of Work (SOWs), ensuring clear deliverables and realistic timelines for large-scale migrations and implementations.
* Present technical demonstrations and "Art of the Possible" sessions to prospective clients.
Delivery Oversight & Governance
* Provide high-level technical oversight for Large-Scale Migrations (eg, Legacy BMC Remedy to ServiceNow), ensuring architectural integrity is maintained throughout the project.
* Establish Instance Governance frameworks for clients, including standards for update set migrations, environment cloning, and API custom integrations.
* Serve as the final escalation point for technical design decisions across the CSM, TSM, ITOM, TNI, ITSM, SPM and HRSD domains.
Requirements
Technical Expertise Requirements
* Platform Mastery: Extensive experience across the comprehensive ServiceNow suite, with deep specialization in TSM, CSM, ITOM, and SPM.
* Integration & Customization: Proven ability to architect integrations using TM Forum Open APIs and proprietary network accelerators for industry-specific needs.
* Engineering Leadership: Experience leading the architecture of custom platform applications and bespoke products.
Certifications & Qualifications
* Top-Tier Credentials:Certified Technical Architect (CTA) is required. CMA Cohort membership is highly preferred.
* Specialized Certifications: CIS (Certified Implementation Specialist) across multiple domains: CSM, ITOM, ITSM, HR, and CAD.
* Consulting Background: Minimum 10+ years of experience in a customer-facing consulting or service integration role, specifically within the "Connectedness" or Telecommunications sectors.