[Wotton House]
Wotton House, Guildford Road, Dorking, Surrey, RH5 6HS
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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER at Wotton House Hotel
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following:
Pre arrival calls to guests
Replying to all social media platforms
Sharing Guest Love with the Wotton Team members
Supervision of the Front desk team whilst in shift
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Experience Manager, you will need the following qualities and skills.
Be a Customer Service Champion
Lead by example
Good working knowledge of Opera operating system
) WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Discounted hotel room rates for you and your friends & family
* Extra days holiday for your birthday
* Flexible working arrangements
* Pension
* Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
Wotton House Guildford Road, Dorking, Surrey, RH5 6HS
* Job Ref RBH14123
* Branch Wotton House
* Location Dorking
* Salary/Benefits Competitive Salary, 4 day working week pattern, meals on duty, Guest feedback incentive scheme
* Contract type Permanent
* Hours Full Time
* Shift pattern 10 hrs shift pattern based on 4 days per week
* Hours per week 40
* Date posted 08/05/2024
* Closing date 10/06/2024
Our History
We are proud of our rich history, which makes us so unique. The Estate dates back to the 16 th Century, when it was sold by Henry Owen to the Evelyn family. John Evelyn, one of three sons of Richard Evelyn, was passionate about botanicals and arboriculture and was particularly spellbound by the Italian Renaissance gardens he had seen on his tour of Italy. Inspired by what he had discovered on his travels, on his return to Wotton he constructed an Italian garden and temple, designed by his cousin, Captain George Evelyn, which was soon joined by a parterre garden complete with an Italian fountain.
Since this time, the estate has been passed through the Evelyn family, who have all been passionate about preserving John’s legacy, whilst adding their own eccentricities to the estate. Not so long ago, you may have even discovered Kangaroos on the lawn.
We were home to the Canadian Army during the Second World War and in 1947 it became a fire training centre for The Home Office. Soon afterwards, the house became the national Fire Service College.
Today, our house is a home from home; a place where you will create unforgettable memories that will stay with you long after you leave.