Vacancy title
Data Visualisation Service - Application Operations Engineer - HEO
Closing date
06/03/2026, 16:00
Advertising basis
Permanent
Actual starting salary
£37,111
Salary range or pay band
HEO £37,111 to £45,378
Allowances
No
Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Group
Corporate Services and Inspectorates
Directorate
DDaT & KAS
Branch
Application Development & Support Team
Location(s)
Pan Wales
Purpose of post
Welsh Government The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services. To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens. For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.
Team/Division Overview
The DVS Application Operations Engineer will form part of the Application Development & Support team and will be responsible for the ongoing maintenance and support of the Power BI platform, which underpins the Data Visualisation Service.
Job Role
This post is mapped to the Application Operations Engineer role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills. Responsible for ensuring the technical continuity of the Data Visualisation Service, the Application Operations Engineer will provide advice and support to business users of the Power BI platform by setting up new workspaces, triaging and resolving faults, and assisting with queries around optimisation of outputs. They will work closely with a range of stakeholders and business areas to understand user requirements and where required support them in migrating to DVS.
We Are Looking For People Who Are
* Enthusiastic and pro‑active about resolving problems
* Team oriented, willing to support others when needed
* Organised and have good planning skills to ensure the timely delivery of high‑quality outputs.
* Experienced in communicating with a wide range of people using different communication methods.
Key tasks
An application operations engineer maintains services and is responsible for conducting user and security administration.
At This Role Level, You Will
* monitor applications and be accountable for batch processes
* in some organisations, carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the problem or incident manager
Your Main Day To Day Responsibilities Will Include
* Maintaining the Data Visualisation Service platform from the technical side.
* Ensure continuity and availability of Data Visualisation Service platform for the business to use by working as part of a multi‑disciplined application support and development team, and closely with Cloud Infrastructure and Central Technical Services teams.
* Support the wider business users of the Power BI platform by setting up new workspaces and assisting with queries around optimisation of report production.
* Review, test, implement and communicate product updates via the agreed change processes.
* Liaise with the Service Desk on faults or requests and triage and, where necessary, resolve them as promptly as possible.
* Work with the Product Manager to advise and support business areas migrating into the Data Visualisation Service.
* Liaise regularly with users to ensure an up‑to‑date awareness of their user requirements, considering if and how the service needs to be adapted to meet changing needs.
* Continually review the product and the service to identify potential issues or deficiencies and work with the Product Manager to proactively address these.
* Support the Product Manager in ensuring the DVS is being effectively used through regularly reviewing and reporting on usage metrics.
* Working as part of a multi‑disciplined application development and support team, and closely with Cloud Infrastructure and Central Technical Services teams.
* Provide technical advice on the DVS user community by engaging with them via the Teams user group.
Development opportunities
As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities. You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation. Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short‑term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.
Other vacancy related information
* A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
* Any Welsh Government office may act as base for successful postholder. The successful postholder may be expected to occasionally travel to Welsh Government offices.
* In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience – Experience of maintaining and supporting a successful Microsoft Power BI service. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
* In the Case Of More Than One Candidate Scoring The Same, The Panel Has Agreed The Following Criteria Will Determine Merit Order:
o Experience – Experience of maintaining and supporting a successful Microsoft Power BI service.
o Experience – Experience of using Azure and SQL with a high level of proficiency.
o Experience – Experience of working with a range of customers to ensure business needs are met.
DDaT Technical Assessment
Candidates who successfully demonstrate that they meet the minimum Experience Criteria will be invited to interview. You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 working days before your interview.
Vetting level
SC – Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years.
Number of posts
1
Contact point for further information regarding the post
DataVisualisationService@gov.wales
Welsh language requirements
3 – Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage. Understanding by reading – 0 (No skills), speaking and being understood – 0 (No skills), understanding by listening – 0 (No skills), writing and being understood – 0 (No skills).
Nationality Requirements
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Civil Service benefits
* Civil Service Pension Scheme
* 31 days annual leave (pro‑rated for part time)
* Training and development opportunities
* Cycle2Work Scheme
* Smart Working flexible working arrangement
* Green Car Scheme (subject to availability)
How To Apply
All applications for this vacancy must be made using our online application system. Unless stated otherwise in the 'Other vacancy‑related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify. Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well‑being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.
If you have an impairment which prevents you from applying online, please email our recruitment team. You can:
* request an application pack in an alternative format
* request a recruitment adjustment to help you submit your application
Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.
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Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.
Please see the candidate guidance for more information on the recruitment process. For information on Civil Service Success Profiles please click here. For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.
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