Overview
16 hour contract
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Become a Retail Sales Assistant
Perks
* 25% Colleague Discount - Plus, exclusive Double Discount days!
* MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
* Family Friendly Leave - Enhanced maternity, paternity and adoption pay.
* Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
* Can-Do Academy - Grow your skills and career with access to further training and development.
* Stream - Early access to 50% of wages as you earn them.
* Share Scheme - Own a piece of The Works!
* 24/7 support for you and your family - Through our partnership with Retail Trust Charity, with Employee Assistance Programme and more.
* Healthcare Cash Plan – To support everyday healthcare costs.
* And loads more – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Role Overview
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. You create moments that make customers smile. Your mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions. You’ll help customers discover new products, find perfect gifts, and, by getting to know their interests, you’ll recommend items that surprise, delight, and inspire. You’ll also help keep the store well-stocked, tidy, safe, and welcoming, working with your teammates to create an environment where everything runs smoothly and everyone feels supported and included.
In this role, every interaction and thoughtful recommendation helps bring our brand purpose, values and behaviours to life. It starts with you.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t just your job title. It’s the way you bring our brand to life through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or love of reading. These small interactions often become extraordinary memories for the people who walk through our doors. Wherever you are, you’ll represent our products, services, values and behaviours in a positive and authentic way.
Your Mission
* Deliver friendly, knowledgeable, and efficient service to every customer.
* Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
* Operate tills accurately and handle transactions with care.
* Support deliveries, stockroom organisation, and product availability.
* Follow all operational procedures, including health & safety and loss prevention.
* As a Keyholder (If applicable, see the Keyholder Responsibilities section below), you’ll open and close the store securely, and support with cash handling and store security.
* Work collaboratively with your team to meet store targets and KPIs.
* Stay informed about promotions, products, and services to help customers make informed choices.
* Be a brand ambassador—positive, professional, and passionate about what we do.
* The role can be physically demanding and hard work - you’ll need to be physically comfortable managing stairs and heavy stock, with a supportive team to help.
Skills / Behaviours That Will Set You Apart
* A passion for delivering great customer service.
* Strong communication and interpersonal skills.
* A team player with a positive, can-do attitude.
* Reliable, punctual, and flexible to work varied shifts.
* Comfortable using tills and handling cash.
* Previous experience in customer service or hospitality roles.
* Experience in a fast-paced, high-volume environment.
* For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Our store teams can be small, so there will be times when you’re trusted to hold keys and take on management responsibilities when a manager isn’t in store. It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career. When you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities. It also gives you exposure to what it’s like to run a store.
When you’re assigned keys, you’ll be responsible for:
* Opening and closing the store
* Cashing up
* Carrying out management responsibilities
When you turn 18, we’ll provide training and support to become a Keyholder and benefit from the development opportunities and enhanced pay.
Our Purpose & Values
Our Purpose: To inspire reading, learning, creativity and play.
Our Values: We are Crafty | Smart with what we’ve got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done. We promote Diversity, Inclusion, and Reasonable Adjustments. We are proud to have an inclusive culture where everyone can be themselves. Our roles are open to all, including under-represented groups. We are open to discussions around working hours and flexible working and will support reasonable adjustments for interviews where needed.
We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. With the right passion, It All Starts With You.
#J-18808-Ljbffr