Customer liaison officer

Customer Liaison Officer

JW-CLO-6_1780049681 Posted: 29/05/2026

Customer Liaison Officer


Location: Sheffield
Contract: Temporary initially 6 months, with a view to extend
Hours: Monday-Friday, 8:00am-4:30pm
Rate: £14 - £15.50 per hour dependent on experience

Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?

Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?

We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield.

As a customer liaison officer, you will;

1. Be the first point of contact for residents during scheduled works
2. Make sure that residents are informed and happy with all updates
3. Respond to complaints and issues that arise
4. Keep detailed reports of resident feedback
5. Attend site visits with the site manager and conduct progress surveys when required

As a customer liaison officer, is it required that you;

6. Have excellent face to face and telephone communication skills
7. Have experience within social housing, and ideally construction/repairs teams
8. Have a full clean driving licence
9. Have a clean criminal record for DBS checks

RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property