Bodyshop Customer Service Advisor Opportunity in Tewkesbury
1. Salary: Up to £28,500-34,000 per annum pending experience & current earnings.
2. Hours: 40 hours per week; Monday to Friday, 8:00am-4:30pm.
Our client, a multi-site automotive accident repair centre, is currently looking to recruit an experienced and professional Customer Service Advisor to join their busy bodyshop in Tewkesbury.
As a Customer Service Advisor, your responsibilities will include, but are not limited to:
3. Welcoming customers in a friendly and courteous manner.
4. Booking vehicles for repair.
5. Liaising with the Manager to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
6. Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after repair work and maintaining ongoing relationships with your customers.
7. Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
8. Adopting a sales approach regarding the upsell of repairs required and relevant approved products.
9. Maintaining good housekeeping standards and orderly administration of your work.
It is essential to our client that the successful Customer Service Advisor will have very strong organisational and IT skills. Current or recent experience as a Customer Service Advisor would be highly advantageous, and working experience within the automotive industry would be desirable, but is not essential. Recent or current experience working on a customer service desk is essential to our client at this stage.
What's in it for you? Quite a lot, it seems! For your hard work as a Bodyshop Customer Service Advisor, our client is offering:
10. Up to £28,500-34,000 per annum pending experience & current earnings.
11. 20 days annual leave plus the 8 bank holidays, which increases over your length of service.
12. Full in-house and system training provided.
13. Pension scheme.
14. Working hours are 40 or 42.5 hours per week; Monday to Friday, 8:00am-5:00pm or 8:30am-5:00pm.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Cheltenham and Gloucestershire, today to discover more about this fantastic opportunity.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.