Seasonal contract: 6 months
9th March – 13th September 2026
38.5 hours per week (36 standard full time hrs + 2.5 additional hours per week) working 5 days a week on a set 3-week rolling pattern, including weekend working.
Salary: £32,258 per annum pro rata (including additional hours supplement) – Please note the salary is subject to a pay review from 1st April 2026 – details to be confirmed in due course.
About Us
We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.
2026 Exhibition at Kensington Palace: The Last Princesses of Punjab
Discover the story of Punjabi princess and suffragette icon, Sophia Duleep Singh and five women who shaped her extraordinary life. Sophia and her sisters Catherine and Bamba, her mother Bamba Muller, grandmother Jind Kaur and godmother Queen Victoria each expressed womanhood, power, and royalty in different ways. They infused their identities and heritage into the causes they devoted themselves to, and became powerful changemakers in their own right.
Role
We are currently recruiting for a Palace Host Sales Deputy Team Leader at Kensington Palace, to join our Sales Team – a combination of both Retail and Admissions.
Responsibilities
* Work collaboratively as part of a united front of house team, supporting colleagues across the site and embodying the ‘In This Together’ ethos at all times.
* Lead and motivate a team of Palace Host Sales to generate vital money to grow our impact and care for our palaces.
* Deliver a seamless and distinctive customer experience across the site, ensuring that the highest levels of customer service are met.
* Maintain retail and admissions sales locations and staff to the expected standards.
* Ensure all published ticketing and cash handling procedures are adhered to.
* Engage, coach the team to achieve high performance and work in an agile and flexible way.
* Lead the delivery of on‑site sales targets and KPIs, including retail sales, admissions, membership sales, and ticket scanning.
* Support ongoing and seasonal recruitment as required.
* Work with other Sales Deputy Team Leaders, deputise for the Sales Team Leader regularly.
Qualifications
A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Key attributes: active team player, flexible, able to anticipate and resolve any issues.
Customer service experience from retail, admissions or visitor attractions is required. Some management experience would be desirable, but not essential.
Closing Date
28th January 2026
Interviews
Week c/ 2nd February
#J-18808-Ljbffr