Job Purpose:
To effectively supervise the day-to-day operation of the site maintenance team and to ensure that compliance with standards are adhered to at all times (mandatory and statutory), to ensure the effective and efficient operation of the contract's Mechanical, Electrical and Fabric services.
Key Tasks:
Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment and Fabric Services.
Management of the CAFM System to ensure staff's performance and monitor service delivery.
Compliance with and record keeping for the client system and management of the Quality, Health, Safety + Environment responsibilities on the site.
Organise and carry out reactive repairs to the sites M&E systems.
Prioritising and completing reactive and Planned Preventative Maintenance tasks and reporting to the site lead, ensuring optimum levels of service delivery are being achieved.
Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works listed on service report sheets in conjunction with the Contract Manager. (Includes surveys)
Formulating, Assessing and Validating Risk Assessments, Method Statements, and Work Package Plans. Keeping an up to date log of Work Package Plan's to ensure that the contract remains compliant.
Ownership of own tasks, organising of own materials / quotations from suppliers to enable completion of tasks
Attendance of company meetings or training courses as required
Operational day to day requirements from client or Supervisor / Manager
Available for out of hours call outs as required / as per schedule / Rota
Conducting contractor monitoring audits
Responsible for raising & closing out hazard observations in live environment
Following of operational processes to facilitate in efficient operation of the contract
Assist the contract / business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
Adherence & application of organisational policies and procedures.
Decision Making/Budgetary Control:
Reporting to Contract Manager / Accountable to Contract Manager
Financial Authority Level £1,000.00
Decision making must be in line with facilitating completion of the 'key tasks' outlined above and any objectives set by the Contract Manager
Success Measures/Objectives:
Contract KPIs met
Contract SLAs met
Staff's performance is of high standard
The Quality, Health, Safety + Environment responsibilities are managed
Contract is statutory compliant
Completion of Planned Maintenance + Reactive works are completed effectively and efficiently
Sub-contracted services are carried out, managed efficiently and effectively as per the schedule
Core Competencies:
Responsiveness
Reliability
Understanding the customer
Accessibility
Competence to Deliver
Innovation
Person Specification
Skills:
To operate the CAFM system to be able to compile reports.
Able to organize work load for team and manage the completion of the planned & reactive tasks.
Able to compile quotations via webquote and forward to the customer
Able to complete and review site specific risk assessments.
Able to compile and manage the Log Book system and encourage management of the log books through the team.
Able to upload and effectively manage the E-Log book system
Able to be mobile and respond to any urgent queries from the customer which may require site attendance
Desirable
Educated to a minimum of City & Guilds or equivalent in an electrical discipline
IOSH Managing Safely
Knowledge:
Good understanding of the CAFM system
Understanding of Statutory & Mandatory Compliance
Understand the customer's requirements in line with the contract scope
Desirable
Knowledge of operations of plant and related equipment
Experience:
Strong with first line supervision of staff, able to task manage, motivate and boost team performance.
Needs to be able to maintain high standards of service levels with the team
Client facing, to be able to work in different environments and be able to communicate with different internal and external customers
Desirable
At least two years at a similar level or equivalent.
Knowledge of current technical standards in relation to Fire Alarm Systems, Generators, Electrical Services, HV & AC and Water Systems Treatment.
Knowledge of Lifts and associated services
Excellent knowledge of the operation of Mechanical & Electrical Services and plant.
Ability to interrogate and operate BMS's systems
Knowledge of business critical services i.e UPS and Comms Rooms etc.
Attitudes:
Needs to be a good team worker, self starter, requires little supervision for completing the task, good problem solver, motivator to the team, Organised, able to prioritise and deliver within high pressure, business critical environments, Committed to the delivery of excellent customer service