Salary: £95,000 - 115,000 per year Requirements:
* Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment.
* Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365).
* Strong grasp of ITIL-based service management, including incident, change, and problem management.
* Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus.
* Prior hands-on experience in delivering security solutions within enterprise environments.
* Knowledge of disaster recovery, business continuity, and vulnerability management.
* Excellent communication, stakeholder management, and vendor negotiation skills.
* Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).
* ITIL Foundation certification (Intermediate or Expert level desirable).
* Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect).
* 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services.
* Demonstrated success in leading digital transformation or cloud migration initiatives.
* Experience working in regulated environments with a strong focus on security and compliance.
Responsibilities:
* Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with our business objectives and risk appetite.
* Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS), Support and System Reliability Engineering (SSRE), Platform and Cloud Engineering (PaCE), and Security & Network Operations (SNOPs).
* Establish and communicate the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements.
* Shape the cyber security vision and build a corresponding technical roadmap that delivers world-class security controls across cloud infrastructure, networks, endpoints, identity & access management, application security, and threat detection.
* Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in response to shifts in industry, evolving threat landscape, and regulatory requirements.
* Ensure effective 24/7 security operations, including security incident management.
* Collaborate closely with the Enterprise Resilience function to ensure integrated risk management and incident response.
* Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership throughout the organization.
* Ensure high availability, performance, and security of all technology systems and infrastructure.
* Monitor and improve service levels, incident resolution times, and system reliability metrics.
* Lead cross-functional coordination for escalations, major incidents, and service continuity planning.
* Provide leadership and direction to platform tower leads and foster a culture of continuous improvement, collaboration, and innovation across all teams.
* Support recruitment, onboarding, and capability development to meet evolving technology needs.
* Oversee the delivery and lifecycle management of Microsoft 365 and collaboration platforms, cloud platforms, network and security operations, and monitoring/observability systems.
* Ensure alignment with architectural standards and regulatory requirements.
* Act as the escalation point for unresolved issues across platform towers.
* Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs.
* Represent Technology in relevant Information Security, Risk, and project Committees, ensuring visibility and accountability for effectively managing cyber security risks.
* Represent Security and Platforms in governance forums such as the Architectural Review Board (ARB).
Technologies:
* AWS
* Architect
* Azure
* Cloud
* Support
* ITIL
* Microsoft 365
* Network
* Security
* Office 365
More:
This is a pivotal role in our organization, leading breakthroughs in reliability and performance across technology platforms to ensure our systems consistently exceed expectations. You will inspire teams to set bold targets, measure progress, and celebrate success as we enhance platform resilience, scalability, and security. The role offers hybrid working, with 3 office days per week in a central Newcastle location that is highly accessible by train, car, or bus. We encourage you to apply now for immediate consideration.
last updated 38 week of 2025