Social network you want to login/join with:
Position: Temporary Medical Secretary
Location: West End, London
Contract Type: Temporary
Start Date: Monday 2nd June
Pay rate: £18.00 per hour plus holiday pay
You need an Enhanced DBS for this role which Office Angels will apply for on your behalf.
Our client, a reputable healthcare organisation, is seeking a dedicated Temporary Medical Secretary to join their team. This is an exciting opportunity for someone who is detail-oriented and passionate about providing high-quality service in a medical setting.
Key Responsibilities:
* Efficiently book patients for the London-based site and other private practise locations.
* Respond promptly to all correspondence via email, post, and telephone calls.
* Type and format medical letters, ensuring accuracy and professionalism.
* Complete referrals and diagnostic requests with precision.
* Liaise with consultants and clinicians to foster a positive service culture and enhance clinician satisfaction.
* Develop strong communication with patients to promote a welcoming environment and high levels of patient satisfaction.
* Conduct ad hoc audits on patient satisfaction measures.
* Manage clinic diaries, ensuring appointments run smoothly and on time.
* Create invoices and collect payments on the day of appointments.
* Liaise with insurance companies and follow up on outstanding accounts.
* Participate in a rota system to cover extended clinic hours, from 8 am to 9 pm Monday to Friday, as well as Saturdays.
* Oversee credit control for self-pay patients.
* Attend weekly team meetings to discuss ongoing projects and improvements.
* Order supplies and maintain appropriate stock levels.
* Perform health and safety and fire risk checks as directed by compliance.
* Ensure that facilities are clean, tidy, and ready for patient reception.
* Maintain a tidy reception desk and area, adhering to a 'clear desk' policy.
* Greet patients and caregivers, providing a welcoming atmosphere and a positive first impression.
* Ensure the smooth operation of the reception area and consulting rooms.
* Confidently manage busy patient areas and ensure a professional atmosphere.
* Discuss services and products with patients and consultants as needed.
General Responsibilities:
* Act responsibly and professionally, projecting a high-quality service experience for all stakeholders and patients.
* Adhere to high ethical standards in line with organisational policies and procedures.
* Collaborate effectively with colleagues to deliver efficient services.
* Maintain a smart appearance and appropriate behaviour with both colleagues and patients.
* Safeguard data and records, ensuring privacy and confidentiality.
Communication:
* Communicate effectively with staff at all levels and with patients and visitors.
* Uphold a professional and caring demeanour towards patients, visitors, and colleagues.
* Contribute positively to the organisation's vision and philosophy.
* Report any actual or suspected information security events promptly.
Adherence to Policies:
* Follow corporate policies and procedures regarding performance management.
* Ensure compliance with departmental policies, procedures, and standards.
* Adhere to Health & Safety and Fire regulations, as well as Accident/Incident reporting procedures.
Qualifications:
* Previous experience as a medical secretary or in a similar administrative role within healthcare is preferred.
* Strong organisational skills and the ability to manage multiple tasks efficiently.
* Excellent communication skills, both written and verbal.
* Proficiency in Microsoft Office Suite and familiarity with medical terminology.
* A commitment to providing exceptional patient care.
If you are a motivated and organised individual looking to make a difference in a dynamic healthcare environment, we encourage you to apply for this temporary position. Join our client's team and contribute to delivering high-quality patient care!
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience to
#J-18808-Ljbffr