Job Description
Pay: £27,456 per year (£13.20 per hour)
Location: Belfast | On-site Role
Job Type: Full-time, Permanent
About HCLTech
HCLTech is a global technology company that helps leading enterprises across 60 countries supercharge progress through innovation and human connection.
In Belfast, our multilingual customer-experience team supports some of the world’s best-known brands across banking, tech, and lifestyle sectors — delivering the empathy and expertise that customers remember.
About the Role
We’re looking for an enthusiastic French-speaking Customer Service Advisor to join our growing team in Belfast. You’ll help customers in both French and English, resolving queries via phone and email, and creating positive, human-first interactions that reflect HCLTech’s values.
This is an ideal opportunity for bilingual professionals who enjoy problem-solving, teamwork, and building meaningful customer relationships while working in a supportive, global organisation.
What You’ll Do
1. Respond to customer queries in French and English, providing first-contact resolutions.
2. Deliver exceptional service across phone, email, and chat channel...