Job Overview
Retail Support Lead – responsible for ensuring smooth operation of promotional activities, credit processing, and finance workflows across retailers, internal teams, and suppliers.
Responsibilities
Promotions Management
* Produce keying sheets for app uploads and input relevant brand promotions into Scoot, consolidating existing files
* Handle promotion queries from retailers and the Scoot team, including pricing and promotional details
* Add deal descriptors to promotional spreadsheets on a weekly basis
* Load promotions for each promotional cycle tailored to individual brands
* Upload Booker/Supplier vouchers to the app as required
* Upload Scoot Star deals and imagery weekly
Credits Processing
* Generate all promotional credits and charges for retailers for each promotional period
* Submit credit and charge information to Trading Finance for supplier invoicing and to Retail Finance to enable retailer credits
Finance Administration
* Check, validate, and upload credits and charges to branches and BRP for the relevant promotional period (weekly)
* Monitor credit and charge processing and advise relevant teams of any outstanding items
* Raise Scoot purchase invoices periodically
* Add onboarding credits and debits to the Scoot finance tracker
Qualifications
* Basic understanding of finance processes (credits, debits, invoicing)
* Strong attention to detail
* Ability to manage multiple tasks and deadlines across recurring cycles
* Confident communicating with all areas of the business
* Strong Excel skills
* Use of Teams and SharePoint
* Proactive and organised
* Strong problem‑solving skills
* Customer‑focused mindset
* Able to work independently and as part of a wider team
Benefits
* A Booker colleague card with 10% off purchases and double discount events up to three times a year
* After 3 months service, a Tesco colleague discount card with 10% (up to 15% after 4 weeks) off most purchases, and additional discounts at Tesco Cafes and F&F
* 10% off monthly pay phone deals with Tesco Mobile
* Up to 30% off car, pet and home insurance at Tesco Bank
* Free eye test when spending £50 or more; 30% off on glasses, prescription sunglasses and contact lenses
* 50% off health checks at Tesco Pharmacy
* Exclusive access to discounted RAC breakdown cover rates
* Access to a discount website for everyday purchases, including a cycle‑to‑work scheme
* After 3 months service, eligibility to join the annual Save As You Earn share scheme for Tesco shares
* Retirement savings plan – match up to 5% of contributions
* Life assurance covering up to three times annual pay if in service
* Health and wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP
* Great holiday package
Booker is committed to diversity, equity, and inclusion and welcomes applications from all backgrounds.
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