Job Responsibilities:
* Responsible for diagnosing and improving accounts receivable exceptions, closing financial receivable loss loops, and managing physical dispatch cycles to achieve accounts receivable improvement targets.
* Handle customer complaints (work orders) and improve loss and damage experiences to drive continuous quality enhancement.
* Promote the implementation of standard processes, monitor the effectiveness of experience and accounts receivable improvement initiatives, utilize digital tools for data monitoring, collect onsite issues, and provide optimization suggestions.
* Establish and execute standard operating procedures (SOP) for exception reporting.
* Develop and optimize SOP for the EU picking and transportation exception system.
Job Requirements:
* Bachelor’s degree or higher.
* Minimum of 5 years of relevant industry experience, with at least 3 years in this role or a similar field.
* Proficient in lean management methodologies, with strong data analysis skills and practical experience in continuous improvement.
工作职责：
* 负责货物应收异常诊断与改善、财务应收回损闭环及实物调度闭环，对应收改善目标负责。
* 负责客诉（工单）处理与丢破体验提升，推动质量持续改善。
* 推动标准流程落地，监控体验与应收改善举措效果，通过线上化工具进行数据监测，收集场地问题并反馈优化建议。
* 建立并执行异常上报SOP标准操作流程。
* 负责EU拣运异常系统的SOP制定与优化。
职位要求：
* 本科及以上学历。
* 5年及以上相关行业经验，3年及以上本岗位或类似领域经验。
* 掌握精益管理方法，具备数据分析能力和持续改进实践经验。