The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal‑making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards and won the award in 2025!
Join Our Team as a Part Time IT Service Manager!
Are you ready to play a pivotal role in ensuring seamless IT services that empower our staff to achieve their mission? As an IT Service Manager, you will be part of a busy and dynamic team, ensuring our IT services align with agreed service level agreements (SLAs). Your role is crucial in maintaining the highest levels of service quality and availability, enabling our staff to continue their vital work within DBT.
You will handle incidents, problems, and changes within the IT Team promptly while delivering excellent customer service. Additionally, you will oversee our asset/licence management process to ensure all assets/licences are utilised and accounted for, ensuring value for money.
This role is available in London Old Admiralty Building and must be worked from within the UK. This is a 2 day a week part-time role (16 hours), meaning you will need to be in the office for those 2 days a week. DBT will be flexible with your preference on these days and hours and if you have any questions regarding this, please don’t hesitate to email us on ddat.recruitment@businessandtrade.gov.uk
Find out about life at DBT, our benefits, and meet the team by watching ourrecruitment video, visitingour website, orreading our blog!
Main responsibilities
You will be an experienced IT professional who can:
* Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs), processes, and procedures for assigned services and contracts
* Deliver quality products and services that meet business needs
* Embed agile working practices and a digital-by-default culture across the department by engaging with various stakeholders
* Support service continuity planning and processes
* Resolve technical problems proactively and reactively, ensuring solutions meet business requirements
* Ensure continuous service delivery, developing and implementing necessary changes and improvements
* Communicate and manage technical changes with appropriate governance
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