Purpose of the Role:
As an integral part of the Operations team, you will lead and coordinate Air Source Heat Pump (ASHP) installations and related multi-measure projects. Youll be the central point of contact for our ASHP division, managing key contracts, ensuring operational efficiency, and delivering high-quality customer outcomes. This is an office-based role, focused on ensuring national project delivery meets business standards across performance, cost, and safety.
Key Responsibilities:Project Coordination & Operations:
* Manage end-to-end stages of ASHP and multi-measure installations.
* Coordinate activities with installers, subcontractors, and internal departments.
* Oversee project scheduling, material delivery, and workforce alignment.
* Drive process improvements and cost efficiencies across projects.
* Support recruitment and development of a skilled and professional install team.
Customer Service & Relationship Management:
1. Act as primary contact for project updates and issue resolution.
2. Reduce and manage customer complaints effectively and professionally.
3. Maintain excellent communication with clients, suppliers, and internal teams.
4. Educate customers on ASHP systems and availabl...