Business Support Officer ASAP Start Hackney: E8 Temporary role PAYE: £18.97 to £21.53 per Hour Umbrella: £26.61 to £29.01 Per Hour Are you an organised, customer-focused administrative professional ready to make a real impact in a vital public service? The London Borough of Hackney Housing Directorate, specifically the Building Maintenance (Responsive Repairs) Service, is looking for a dynamic Business Support Officer to join their team! What You'll Do: The Core of the Role This is a comprehensive and varied role that is key to the smooth running of the repairs client service. You will be providing essential support across: Administration & Data Management: Plan and manage your own workload, using a wide range of ITC systems effectively. This includes developing and maintaining filing systems and databases, and creating reports and templates. Repairs Coordination: Manage the administrative work for ordering and tracking repairs through to completion. This involves liaison with residents, contractors, surveyors, the DLO, and other stakeholders, ensuring correct Schedule of Rates (SOR) codes are used. Financial Support: Provide financial administrative support, including processing payments, compensation claims, raising purchase orders, and providing budget reports. Operational Resolution: Work with managers to resolve operational issues, complaints, and enquiries, meeting Hackney Council's response deadlines. You will also assist with the verification of data for complaints, FOIs, and disrepair cases. Meeting Support: Service meetings, including case conferences, contract meetings, and others, producing high-quality minutes and clear records of key decisions. Why You Should Apply: Make a Difference: You will be supporting a service that directly impacts residents, ensuring excellent customer care and a seamless service. Challenging & Rewarding: You will manage competing priorities and even manage the delivery of complex repairs and leaks, coordinating works and proactively resolving barriers to effective delivery. Team Environment: We are looking for someone with a strong commitment to team working and fostering positive relationships with residents, contractors, and staff. What We're Looking For: We need someone with excellent communication skills and the ability to manage a demanding workload. You will be responsible to the Customer Relationship Manager or other Building Maintenance managers. Post Title: Business Support Officer Directorate/Service: Housing / Building Maintenance (Responsive Repairs) Location: Hackney E8Ready to bring your administrative expertise and customer focus to the London Borough of Hackney? Apply today! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy