Spanish Customer Service Advisor
Altrincham
£25,500 & 10% Bonus
Hybrid - 2 days in the office
Are you fluent in Spanish ? Do you enjoy dealing with customers and problem solving?
Role Purpose of this Customer Service Advisor:
You will be responsible for handling and resolving customer complaints efficiently and professionally, ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a strong customer-focused approach to maintain and enhance the reputation of the company
Key Responsibilities of this Customer Service Advisor:
* Handling Complaints for the Spanish and UK market
* Investigation & Resolution: Conduct thorough investigations into complaints and escalation, gathering relevant information and liaising with internal departments to reach fair and appropriate outcomes.
* Customer Communication: Maintain clear, professional, and empathetic communication with customers throughout the process, keeping them informed of progress and resolutions.
Skills & Experience Required for the Spanish Customer Service Advisor:
1. Customer Service Expertise: Strong background in customer service, with experience handling complaints ...