Social network you want to login/join with:
Working Hours:
0.5 hours per week covering a mixture of early, late & weekend shifts
Here at Birmingham Community Leisure Trust, our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services, we need an enthusiastic and customer-focused team. We are currently recruiting a Duty Manager to join the centre.
As a Duty Manager, you will oversee all aspects of the facility during operating hours, ensuring high standards of activity delivery, safety, and customer service.
The role involves significant customer interaction with sports governing bodies, commercial and corporate organizations, as well as supervising the operational team, maintaining operational coverage, and managing cash handling processes.
You will also assist the line manager with contractual compliance, respond to emergencies, and ensure smooth site operations.
We share your passion for leisure and offer a safe, fun, and professional working environment with excellent development opportunities. You will receive free gym membership for you and a family member across our leisure centres—the largest in Birmingham!
Serco manages these facilities on behalf of the Trust.
About You
The ideal candidate is passionate, enthusiastic, and committed to providing excellent service. You should have experience leading a team and working directly with customers, preferably in the leisure industry.
First aid certification is desirable but not essential, as full training will be provided.
If you meet these criteria and are looking for a challenging, varied role, please apply today.
Why Serco
Meaningful work: Play a vital role in serving communities by providing exceptional service and a safe, fun environment for health and social connection.
Opportunities: Support your career growth through training and progression into senior roles.
Great people: Join a team dedicated to excellent service and pride in their work.
What we offer
* Free membership at the Centre, with discounted classes and facilities
* Free safeguarding training and DBS checks
* Development opportunities via our Aquatic Training Academy
* 6% employer-matched pension contribution
* Pro-rata annual leave plus public holidays
* Life assurance up to 2x salary
Serco/Serco Leisure Operating Limited manages the recruitment and employment on behalf of the Trust. For additional questions or requirements, contact the Recruitment Team. A DBS check will be conducted as appropriate.
#J-18808-Ljbffr