Overview
The Stylist at Jo Malone London brings the brand’s generosity to life in our boutiques through exceptional customer service. You will entertain visitors from around the world and showcase The World of Jo Malone London to customers, global colleagues, corporate clients and media contacts. Creativity, curiosity and kindness are central to this role, from experiences such as the signature Hand and Arm massage to wedding consultations and unique events like floral crowns, graffiti art, chocolate tasting and cocktail master classes.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. You will also maintain the store environment, assist with opening and closing of the Boutique, and perform housekeeping duties. The Stylist will understand and work toward individual sales and service goals.
Responsibilities
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Build collaborative relationships with colleagues
* Support the execution of in-store events
* Maintain awareness of stock and inventory
* Maintain high visual merchandising (VM) standards and store environment
* Be aware of competitor activity and support an omni-channel approach
* Adhere to brand grooming guidelines
* Maintain high standards of housekeeping
* Understand and contribute toward achieving individual sales and service goals
Qualifications
* The ideal candidate is warm, kind, friendly and committed to service with a can-do attitude
* Ability to provide inspirational, authentic and personalized customer service
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment
* Previous experience with retail point-of-sale software
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
* Certification in makeup artistry or prior makeup retail experience is desirable, but applicants with amateur experience demonstrating high creative and technical expertise are welcome
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