Overview
Introduction: At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients\' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team.
Benefits
* A generous base salary, dependent on experience, plus bonus
* Monday – Friday, between 9am – 6pm, with one Saturday morning per month on rotation
* Benefits include 25 days holiday, pension, and life insurance
* Training opportunities, fully funded qualifications, and learning and development courses
* Progression opportunities
* Department events
* Fun, positive work culture
* Gallagher Premiership Rugby Tickets
* Gallagher Benefits Choice Portal
* Employee referral scheme
How You\'ll Make An Impact
Summary of the role: In this role, you will be managing a team of up to 10 call centre agents who are all currently performing to a high standard. Some of your main responsibilities will be:
* Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets.
* Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
* Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone\'s full potential.
* Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs.
* Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.
* Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends.
* Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance.
* Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment.
* Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation.
About You
Skills and Experience Required/Desired:
* Candidates must have proven experience working in a contact centre environment, ideally within insurance, although this is not essential.
* A proactive, solution-focused mindset with a flexible, can-do attitude.
* Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership.
* Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism.
* A natural leader with the ability to motivate others and drive performance through strong people management.
* Highly organised and self-motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure.
* A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement.
About Us
Gallagher is a global leader in insurance, risk management and consulting services. Our culture is guided by The Gallagher Way, with 30,000+ employees serving clients with customised solutions. Our living wage accreditation and commitment to diversity support opportunity for all.
We encourage inclusion and diverse opinions and backgrounds, believing this makes us healthier, more innovative, and more profitable. Gallagher is Disability Confident Committed and provides reasonable adjustments in recruitment and employment where needed.
For accommodations or questions about applying, please contact TAGlobalSupport@ajg.com. We also support flexibility in roles and encourage applicants to discuss options during the process.
Compensation And Benefits
In addition to a competitive salary, Gallagher offers a range of benefits. Minimum core benefits include:
* Minimum of 25 days holiday, plus bank holidays, with option to buy extra days
* Defined contribution pension scheme with Gallagher contributions
* Life insurance up to 4x basic salary, with option to top up to 10x
* Income protection up to 50% of annual income, with top-up options
* Health cash plan or private medical insurance
Other benefits include volunteering days, Employee Stock Purchase plan, Share incentive plan, critical illness cover, discounted gym membership, season ticket loan, and more.
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