Job Details:
Job Title: Desktop Support
Duration: 6 Months (Possibility ofExtension)
Location: DeerPark NY
Description:
* ONSITE DESKSIDE TECHNICIAN
* (1.) Toprovide support for on call escalations and doing root causeanalysis of given issue
* (2.) To independentlyresolve tickets within agreed SLA of ticket volume and time
* (3.) To adhere to quality standardsregulatory requirements and company policies
* (4.) Work on value adding activities such Knowledge baseupdate and management Training freshers coaching analysts
* (5.) To ensure positive customer experienceand CSAT through First Call Resolution and minimum rejectedresolutions or Reopen Cases