Company Description
Our mission at Ibis Budget Southhamptonis to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
We are seeking a friendly and professional Front Desk/Welcomer/night auditor(Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
* Greet and welcome guests warmly upon arrival, providing a positive first impression
* Handle check-in and check-out procedures efficiently and accurately
* Respond to guest inquiries and requests promptly and professionally
* Manage room reservations, assignments, and status updates
* Assist guests with information about local attractions, dining options, and transportation
* Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
* Handle phone calls, emails, and other communications in a timely manner
* Process payments and maintain accurate financial records
* Ensure the lobby and reception area are clean, organized, and presentable at all times
* Collaborate with other departments to resolve guest issues and enhance overall experience
* Maintain security awareness and follow established safety procedures
* Respond to guest reviews and request
* Ensure proper invoicing
* Ensures proper cleanliness of the kitchen,office and reception area
* Handles the breakfast set-up and snacks and drinks sales
* Respects all Food and Safety protocols
* Any other Ad-Hoc
Qualifications
* Excellent communication and interpersonal skills
* Proven ability to provide exceptional customer service
* Strong multi-tasking skills with the ability to prioritize effectively
* Proficiency in basic computer applications and hotel management software
* Ability to remain calm and composed in high-pressure situations
* Demonstrated versatility and initiative in responding to guest requests
* Friendly and enthusiastic demeanor with a genuine passion for hospitality
* Detail-oriented with strong organizational skills
* Flexibility to work various shifts, including weekends and holidays
* Knowledge of the local area and popular attractions in Southampton
* High school diploma or equivalent; hospitality-related education is a plus
* Previous experience in a customer-facing role, preferably in hospitality, is advantageous
Additional Information
Any languages are also desirable
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