Select how often (in days) to receive an alert:
2nd Line Engineer - Mobile Device Management (MDM)
Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham | Job-ID: 214344 | Contract type: Standard | Business Unit: Information Technology
Life on the team
2nd Line Engineer - Mobile Device Management
Location: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter site
Hours: 37.5 per week
Role Type: Permanent
Additional comments: Ideally be Security Cleared, or have the ability to undertake vetting
The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments.
It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter’s technical and security standards for Windows 10+ and Windows Server, identifying and addressing deviations.
Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements.
What you'll do
As a 2nd Line Mobile Device Management Analyst, you will support the mobile operating system environment and managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX, etc.).
You will oversee configuration, in-life support of mobile devices, including policy management changes, configuration management, and post-deployment support when helpdesk analysts are unable to resolve issues.
Working closely with 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate.
What you'll need
The ideal candidate will have several years of experience in a 2nd line support role, with knowledge in mobile endpoint management and cloud technologies. Essential skills include:
* Proven experience in a 2nd line support mobile endpoint engineering role.
* Working knowledge of:
* Workspace ONE Unified Endpoint Manager
* Apple Business Manager
* Entra ID
* M365
* Android Enterprise Manager
* Samsung KNOX
1. Experience with iOS and Android mobile operating systems (configuration)
2. Mobile Device Management through Organisation Groups
Why join the Endpoint Build and Configuration Team at Computacenter
Joining the team means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service. You will work with various technical service teams, enabling goal achievement and professional growth. We offer comprehensive build training and ongoing mentorship.
This role offers continuous development through BAU build releases that maintain security compliance, as well as diverse project work. These experiences will enhance your technical expertise and exposure to emerging tools and technologies in endpoint and server management.
About us
With over 20,000 employees worldwide, we advise organizations on IT strategy, implement technology, and help manage infrastructure across 70+ countries. We deliver digital technology to leading organizations, driving transformation and enabling business success.
#J-18808-Ljbffr