Ferris UK Ltd – Building Trust, Restoring Homes At Ferris UK, our mission is simple: to bring genuine customer service to the construction industry. We specialise in insurance repair, reinstatement, and restoration projects—helping people put their homes or small businesses back together after fire, flood, and other damage. We're a family-founded and led business with a reputation for doing things the right way. As we continue to grow, we're looking for a Claims Handler who shares our values of care, quality, and outstanding customer service. What you'll be doing: * Acting as a key point of contact for customers throughout the insurance claims journey * Handling and administering insurance claims from first notification through to completion * Providing clear, empathetic communication to customers during what can be a stressful time * Liaising with insurers, surveyors, contractors, and internal teams to ensure smooth claim progression * Maintaining accurate records, updating systems, and ensuring documentation is complete and compliant * Supporting the wider operations team with general administrative duties * Manage and drive insurance claims forward in a fast-paced environment, ensuring timely progress at all times * Purchase materials in line with agreed budgets and cost controls * Liaise with suppliers, subcontractors, clients, and customers to coordinate repairs and resolve issues quickly * Maintain a strong focus on the key objective: returning customers to their homes as quickly and smoothly as possible What we're looking for: * Previous experience in customer service, claims handling, or administration (insurance or construction experience is desirable but not essential) * Some experience in purchasing materials, understanding budget spend and cost controls * Excellent communication skills, both written and verbal * Strong organisational skills with great attention to detail * Ability to manage multiple tasks and priorities in a fast-paced environment * A calm, professional, and empathetic approach to customer care * Confident IT skills and experience using administrative systems Why Join Ferris UK? Grow with Us – We invest in training and encourage continuous personal development Feel Valued – Competitive salary, free parking, holiday entitlement that grows with service (up to 5 extra days) Be part of something positive – Work with a company that's redefining service in construction With a family business with genuine care for its people Join Ferris UK and help restore homes, support people, and be part of a team that genuinely cares. Apply today and take the next step in your career with Ferris UK Ltd.