Senior Employee Benefits Coordinator – Group Risk
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PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications, and employee benefits technology.
What You’ll Be Doing
* Own the day-to-day support and delivery for an allocated client portfolio, including renewals administration and general servicing.
* Support Consultants with scheme renewals and rate reviews, following internal processes and SLAs.
* Build strong relationships with clients and providers through detailed scheme knowledge and clear written and verbal communication.
* Provide proactive support across ongoing client services and project-based work.
* Assist advisers and the client-facing team with meeting/report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements.
* Manage workflow to agreed internal service levels and processes; prioritise effectively across multiple deadlines.
* Handle ad hoc client queries, resolving or escalating as appropriate.
* Produce work to a consistently high standard of quality and accuracy.
* Manage claims where appropriate.
* Maintain accurate records across internal systems and databases in line with compliance requirements.
* Prepare employer/employee communication materials.
* Be a positive advocate for internal best practice and continuous improvement.
* Mentor and train less experienced colleagues; share knowledge and cascade useful updates to the wider team.
* Perform quality checks on colleagues’ work to ensure accuracy.
* Continue to develop knowledge of wider employee benefits products and the market through internal/external training and, where agreed, qualifications.
What We’re Looking For
* Proven background in Group Risk within Employee Benefits.
* Strong understanding of renewals processes, rate reviews and provider engagement.
* Excellent organisational skills with experience managing workflows to SLAs.
* Confident communicator with strong relationship-building skills across clients and providers.
* High attention to detail, data accuracy and compliance discipline; proficient with internal systems and Microsoft Office.
* Collaborative team player who role models best practice, mentors others and drives continuous improvement.
* Commitment to continuous learning and professional development.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow.
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Insurance
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