Overview
Benifex is a fast-moving technology company and a leading provider of online reward and benefits solutions. We believe that everyone deserves an exceptional experience at work and build workplace technology that makes this happen. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. We are looking for brilliant people to join our team.
Why should you apply?
* Impact: Play a crucial role in supporting our customers and partners with any technical queries, ensuring they have an excellent experience with us.
* Development: If you have the right mindset and interest in a technical career, we will provide training and support to help you thrive.
* Expertise: Our team is technically excellent and you will quickly become a subject matter expert with the Gateway platform for both internal colleagues and external customers.
* Award recognition: Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025.
* Work for a profitable, fast-growing market leader in the online reward and benefits space.
Great benefits:
£29,000-31,000
Flexible work – you can choose a working setup that works for you; our only requirement is to see you once a month in the office and you must be based in the UK or Ireland.
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Two half day wellbeing days
Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
️ Work from Anywhere policy for 90 days
️ Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month
Role Overview
Our Gateway team specialise in supporting small to medium sized companies in delivering great benefits to their employees, and this role is key to ensuring our platform does this.
We are seeking a highly motivated and customer-oriented Technical Support Executive to join our platform delivery team. You\'ll be learning from a team of experienced consultants to become a subject matter expert on the Gateway platform.
You'll be dealing with multiple, diverse customers at any one time, delivering within agreed upon SLA’s, dealing with both internal and external stakeholders, as well as ongoing support our clients may need.
Responsibilities
* Provide first line support for any queries received from internal teams, customers or resellers regarding platform related issues
* Diagnose and troubleshoot issues with platform
* Escalate unresolved issues to appropriate internal teams (e.g. technical support consultants, developers or product manager)
* Document issues, solutions, and resolutions in the ticketing system
* To replicate and analyse reported issues to ascertain the nature of the issues and action required.
* To work with the development team to identify solutions to reported problems so that a technical fix can be applied to resolve the issue.
* To become an employee benefits web platform specialist providing advice and support to platform users.
* To maintain system & release documentation for customers to enable them to use the platform effectively.
* Assist with maintaining technical and support procedure documentation so that the support process can be consistently followed by other staff.
What are we looking for?
* Interest in tech: you need to be passionate about tech and keen to learn. Any experience in technical support roles would be ideal but not required; we can train you up.
* Customer focused: experience working in a technical environment and/or customer support role.
* Communication: you\'ll be able to communicate technical concepts to a non-technical audience.
* CRM Experience: we use two CRM systems (Salesforce/Service Cloud and FreshDesk), so it would be advantageous to have experience with these; any CRM ticketing system is a plus.
* Resilience: ability to deal with setbacks and complications calmly, while keeping customers informed of issues.
* Employee Benefits knowledge: understanding of employee benefits or financial services is a plus but not essential.
Even if you don\'t meet all of the requirements for this role, we encourage you to apply. We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benifex understands the need to have a fast and efficient process; the below will be completed in the shortest time possible.
Initial informal call with the Talent team
Online tests in numeracy and logical reasoning
Interview with the hiring manager and a member of the team
Final interview with the Director
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
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