Homeless support officer

Homeless Support Officer - Days

Salary: £27,020 per annum. Hours: 37 per week | Nights (8:30pm – 8:30am). Shifts: Rota including alternate weekends. Closing Date: 11 May 2026.

Make a real difference where it matters most

At ClwydAlyn, we’re on a mission: Together to Beat Poverty. As a Homeless Support Officer, you’ll play a vital role in supporting young people and families experiencing homelessness to rebuild their lives and move towards independence.

This is a hands‑on, people‑focused role where no two days are the same. Based at Bruton Park, you’ll be working in a community setting that supports individuals who may have experienced homelessness or difficult life circumstances. You’ll be a consistent, supportive presence, helping residents feel safe, valued, and empowered as they rebuild confidence, develop independent living skills, and move towards more stable futures.

What you’ll be doing

• Building positive, trusting relationships with residents
• Supporting people to develop independent living skills (cooking, cleaning, budgeting, tenancy management)
• Encouraging access to education, volunteering, apprenticeships, and employment
• Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
• Creating a safe, calm and supportive environment overnight
• Keeping accurate records using IT systems

About the services

• Bruton Park: Supports parents and their children to build stable, independent futures

What we’re looking for

You don’t need to have done this exact job before but you do need the right mindset.

• Empathy and a genuine understanding of people facing homelessness
• Resilience and the ability to stay calm in challenging situations
• Strong communication and relationship‑building skills
• A proactive, self‑motivated approach
• Basic IT skills (training provided on systems)

Relevant experience or qualifications in housing, social care, or youth work are helpful—but not essential.

The reality of the role

This job can be challenging. You’ll support people with complex needs and sometimes face difficult situations.

But it’s also incredibly rewarding:

• You’ll see real progress in people’s lives
• You’ll help individuals gain independence and confidenceYou’ll be part of a supportive, values‑driven team

Why join ClwydAlyn?

We’re committed to creating a workplace where everyone feels respected, included and able to be themselves. We welcome applications from all backgrounds and communities.

• Inclusive and fair recruitment process
• Welsh and English applications welcomed equally
• Enhanced DBS check paid for
• Ongoing development and support

Interested?

Informal chat: Tina.Thomasson@clwydalyn.co.uk

Open Day – Come and meet us!

If you're interested and want to know more come to our open day event

It takes place at Crescent Court, Rhyl, LL18 1TL. 8th May | 10am – 1pm

Need support applying?

We want everyone to have the opportunity to apply in a way that works for them. If you need adjustments or a different format, contact: recruitmentca@clwydalyn.co.uk